Delivery & Shipping Policy

We ship orders to the delivery address provided at checkout using GLS. If GLS is unavailable for a particular destination or shipment, we may use an alternative courier to ensure delivery.

Processing Time

Orders are normally processed and dispatched within 1–3 business days after the order has been placed.

Processing times may occasionally be longer during periods of high order volume, holidays, or circumstances outside our reasonable control.

Delivery Time

Once your order has been dispatched, delivery typically takes 2–7 business days, depending on the destination.

The average delivery time is approximately 4 business days within Europe, but delivery times are estimates and may vary depending on the destination, courier, weather, holidays, and other circumstances outside our control.

For deliveries outside the European Union, delivery may take longer due to customs clearance, import procedures, and other border-related processing.

Shipping Costs

For deliveries within Europe, we charge a flat shipping rate of €29.

The shipping fee reflects the cost of our heavy-duty protective packaging and transportation of our products.

The applicable shipping cost will be displayed at checkout before you complete your purchase.

Worldwide Shipping

We also offer worldwide shipping to selected destinations.

If your country is not available at checkout, please contact us at support@saputobiscotto.com for a custom shipping quote.

Delivery outside the European Union may take longer than the estimated delivery times stated above due to customs clearance, import procedures, and other border-related processing.

Additional customs duties, import taxes, or other charges imposed by the destination country may apply to international orders. Where applicable, these charges are the responsibility of the customer.

Customs clearance is handled by the relevant authorities and is outside our control. Delays caused by customs processing may therefore affect the final delivery time.

Tracking

Once your order has been dispatched, you will receive a tracking number by email.

You can use the tracking number to follow the progress of your shipment through the courier's tracking system.

Delivery Address

Please ensure that your delivery address and contact information are correct when placing your order.

We are not responsible for delays or additional costs caused by an incorrect or incomplete delivery address provided by the customer.

Delays

Delivery times are estimates and are not guaranteed unless expressly agreed otherwise.

If a delivery is delayed, please contact us at support@saputobiscotto.com and we will assist you in contacting the courier and tracking your shipment.

Nothing in this Delivery & Shipping Policy limits any mandatory consumer rights that apply under Danish or European Union law.

Contact

For questions regarding shipping or delivery, please contact:

Gawey
Trading name: SaputoBiscotto Distribution
CVR / Company Registration Number: 35500677
VAT Number: DK35500677

Business address:
Sjælør Boulevard 85, 3. th.
2500 Valby
Denmark

Email: support@saputobiscotto.com
Phone: +45 27126583